Terms & Conditions

• Minimum age 18 years.
• Children under 18 cannot travel alone and must be accompanied by an adult at all times.

• Booking will be made on the website/app based on Journey as well as the type of car preferred.
• All Tolls, Taxes and Parking Fees are borne by the customer. All distance and time are calculated from Garage to Garage. Any damages to the vehicle either temporary or permanent, done by the customer will be fully reimbursed by the customer to the extent that the vehicle is fully back up into operation.
• Airport transfers are not part of the outstation/local trips. Please verify with us if you are planning Airport pickup/Drop off service.

• Our chauffeurs will drive cars as per the legal RTO regulations put forth in each city with respect to speed, routes and style of driving.
• Influencing the chauffeur to drive rashly, at high speed or abusing our chauffeurs in any way is strictly prohibited. All complaints must be directed to Hype at any point in time before, during or after the journey.
• Adding more passengers than the legal limit is strictly not allowed and the vehicle will simply return to the garage in such cases without any refund.
• Our chauffeurs will have full authority to deny boarding to customers in case of any alcohol, food and drink or any other potential hazards to the safety and features of the vehicle or journey. He may simply return to our office without informing us in such cases.
• Carrying illegal Firearms, ammunition, drugs or any other illegal activities is prohibited and the journey shall be discontinued and the vehicle returned the moment it is found out.
• Customers will be responsible for any damage that may occur to the car or chauffeur if they influence the chauffeur to drive/do things that are not in the purview of the agreed plan/trip/contract.
• In Chauffeur driven cars, maximum driving duration is for 12Hrs and 300 Kms only (whichever occurs first). We reserve the right to stop the journey as it is not good for either the chauffeur nor the car for prolonged journeys.
• Our chauffeurs must be treated with respect, dignity and humility. Abusing them in any manner might lead to legal action against the customer.
• In case of any questions or complaints please reach out to us at care@hype.luxury or call us on +91.80.471.88896.

• Replacement Vehicle shall be provided within city limits only (subject to availability of similar segments in the city). This is only for such cases where a vehicle develops mechanical error and restrains the user from its use. In a case where a vehicle develops such an error outside the city limit, a replacement vehicle will not be provided and amount equivalent to the agreed rental will be charged. Company decisions related to replacement vehicles will be final.

• The User hereby releases and agrees to indemnify Hype from and against any liability for loss or for damage to any property (including costs relating thereto) left, stored or transported by the User or any other person in or upon the vehicle before or after return of the vehicle.
• The User shall be solely responsible for and shall keep Hype fully indemnified against any loss, theft, damage, costs, accident or injury (including death) to persons or property, including loss, theft, damage, accident of the vehicle, accruing in connection with the vehicle or as a result of the negligent use thereof and against any breach of obligation by the user of the vehicle.
• The User shall keep Hype fully indemnified including its directors, employees and shareholders against all losses, liabilities, costs, actions, claims, any fines or penalties imposed (Losses) in respect of these Terms and Conditions or arising out of or in connection with use of the vehicle including Losses on account of any third party liability, damage to the vehicle, accidents, illegal use of the vehicle, misrepresentation or breach of its obligations by the user.
• The User hereby acknowledges that for the purposes of the Motor Vehicles Act, 1988, the User shall be liable in respect of the vehicle for any of the offences which may be committed under the applicable law and for any liability with respect to the use of the vehicle including but not limited to any challans, penalties, third party liability, accidents and the User shall indemnify against any losses, damages, costs and liabilities etc., in this regard.

• The User acknowledges that the use of the Services is at his sole risk. Hype disclaims all representations and warranties of any kind, whether express or implied, as to condition, suitability, quality, merchantability and fitness of the services offered by it.
• Hype shall not be responsible or liable for any loss or damage, however caused or suffered by the User arising out of the use of the services or due to Hype's failure to provide the services at all, for any reason whatsoever whether or not beyond the control of Hype.
• Please note that black cars are featured for the design purpose only. The actual colours of the cars may vary.

• Minimum age to drive: 30 years.
• Must hold a valid driving licence for at least 7 years.

• We request you to send your Driver License and Aadhaar copies by email to us before the date of journey and at the time of booking. The customer is expected to provide copies of Aadhar card and a valid driving licence in order to book the vehicle, in case of Indian Nationals. In case of Foreign Nationals, they should provide an International driving permit, residence proof of stay in India, and a copy of Passport. The customer in whose name the booking has been made is solely responsible for allowing anyone else other than him/her to use the vehicle. Hype considers it to be a breach of contract and will not be responsible for any claims made by the customer.
• We don't allow car pick-ups and drop-offs from our garages for security reasons. Our Operations crew will handle delivery and pickup, and this service is chargeable and will be deducted from the deposit amount.
• Prices are calculated based on the destination discussed at the time of booking. Any changes need to be shared with us in advance, and may impact the prices and other RTO regulations.
• Per day, 150 Kms is allowed and additional kilometers are charged at an extra cost.
• A security deposit will be charged for self-drive car rentals. The deposit amount varies based on the car model. Refunds may take 15–30 working days after the provisional refund statement is prepared. However, this period may be extended in cases of bulk bookings or interstate rentals. The refund will be initiated only after a complete evaluation of the car and verification through GPS tracking. In case of any damages, the refund process may take additional time. If the car is overspeeding, damaged, or involved in any kind of dispute or negotiation, the refund timeline may be further extended, as the company will need to obtain necessary clearances from relevant authorities and operations teams.

• It is the customer's responsibility to inspect the vehicle and report/record damages at the time of taking the delivery of the car. Any complaints later on will not be entertained.
• All cars are insured bumper to bumper for the safety of the individual, third party, and the vehicle. The insured amount varies from vehicle to vehicle, but it is usually high.
• Any damages, internal or external, will be first recovered from the customer's safety deposit. If the damage cost exceeds the deposit, the customer will have to pay the additional amount. The decision to apply for insurance in such matters lies with the provider, and Hype cannot interfere in that matter. You as a customer agree to this condition.
• Maximum speed legally allowed is 100 Kms/Hr and over speeding may result in a penalty of Rs. 1500 per offense.
• No alcohol, drinking, or smoking is allowed inside our luxury fleet. If the vehicle is not returned in a clean condition, cleaning charges will be applicable.
• All local taxes, tolls, parking tickets, and traffic violations are to be paid by the customer. Any serious traffic violations may attract an additional fine for jeopardizing public safety.
• Fuel is to be borne by the customer. All rides are Full Tank to Full Tank. Fuel at actuals will be charged if the tank is not full upon return.
• Any damage-related expenses will be completely borne by the customer at the time of return. These will be either deducted from the deposit or billed separately if the amount exceeds the deposit.
• Causing damages will attract additional charges for downtime, as the vehicle may become unusable for other customers and cause loss of revenue to the company.
• We require the complete address where the car will be parked. Street-side parking is not allowed and will be detected by our GPS system and may attract penalties.
• Cars cannot be abandoned on the road or anywhere without duly informing Hype and taking approval. This may result in the security deposit being impounded and further legal action for negligent behavior.
• Failing to return the car as per the agreed schedule may result in a runtime penalty, which may completely deduct the entire safety deposit amount for causing loss of booking and hindrance in administrative work.
• The company does not allow the vehicle to be used to carry pets, goods, or any other object which can damage the upholstery or any part of the vehicle. In such an event, the user will be charged for the actual cost of repairing or cleaning the vehicle.
• Carrying illegal firearms, ammunition, drugs, or engaging in any other illegal activities is strictly prohibited. The car cannot be used for towing, teaching driving, racing, speed testing, leasing out to others, or for commercial purposes.
• You should not carry more passengers than the number of seat belts in the vehicle or more than what is authorized in the vehicle’s registration documents.
• In case of wrong fueling (e.g., petrol in a diesel car or vice versa), the customer will bear the cost of all damages, including a minimum of two days’ rental charges as demurrage. This is not covered by insurance.

• The cost of repair or replacement for any tyre damage incurred during the rental period will be completely recovered from the deposit. This includes damage such as punctures, cuts, sidewall abrasions, bulges, or any issues caused by misuse, negligence, or driving conditions.

• Upon return of the vehicle, our team will conduct a thorough inspection of the tyres. If any damage is identified, the customer will be informed immediately, and a detailed assessment, including photographs, will be shared.
• The charges will be calculated based on the current market rate for repairs or replacement, as applicable.

• We encourage our customers to inspect the vehicle, including tyres, before starting their journey to ensure any pre-existing issues are documented.
• Customers are advised to avoid driving on uneven terrain, at high speeds, or under conditions that may put unnecessary stress on the tyres.
• By adhering to this policy, we aim to maintain the safety and quality of our vehicles while providing a fair and consistent approach to handling tyre damages. Should you have any questions or require further clarification, please contact our support team.

• A replacement vehicle shall be provided within city limits only, subject to availability of similar vehicle segments. This is applicable only when the original vehicle develops a mechanical error that prevents its use. If the breakdown occurs outside city limits, a replacement will not be provided, and the full rental amount will still be charged. All decisions related to replacement vehicles will be final and at the discretion of the company.

• The user hereby releases and agrees to indemnify Hype from and against any liability for loss or damage to any property (including related costs) left, stored, or transported in or upon the vehicle before or after its return.
• The user shall be solely responsible and shall keep Hype fully indemnified against any loss, theft, damage, costs, accidents, or injuries (including death) to persons or property in connection with the vehicle or due to its negligent use, and against any breach of obligations by the user.
• The user shall indemnify Hype, including its directors, employees, and shareholders, against all losses, liabilities, costs, actions, claims, fines, or penalties arising from or in connection with the use of the vehicle. This includes third-party liabilities, damage to the vehicle, accidents, illegal use, misrepresentation, or breach of obligations.
• The user acknowledges that under the Motor Vehicles Act, 1988, they shall be liable for any offenses committed with the vehicle and for any resulting penalties, challans, accidents, or third-party liabilities. The user shall indemnify Hype for any losses or damages arising in this regard.
• Disclaimer

• The user acknowledges that the use of the services is at their own risk. Hype disclaims all warranties, express or implied, regarding the condition, suitability, quality, merchantability, and fitness of the services offered.
• Hype shall not be responsible for any loss or damage suffered by the user due to the use of the services or due to any failure by Hype to provide the services, whether or not it was within Hype’s control.
• Please note that black cars are featured for the design purpose only. The actual colours of the cars may vary.

• GOHYPE TECHNOLOGIES PVT. LTD, referred to as HYPE LUXURY or HYPE' or 'we' or 'us,' is a company registered under the Companies Act, 2013, with its registered office located at #43, Wework Galaxy, Residency Road, Bengaluru-560025, Karnataka, India (Registration number: U63030KA2020PTC134521). 'gohype.in' is a registered trademark of Hype Luxury.
• HYPE LUXURY provides a technology platform on www.gohype.in / www.hype.luxury, facilitating consumers to connect with independent valid Charter Aircraft operators, known as The Transport Aircraft Operator (TAO). Once a booking request is accepted by TAO, customers will be notified of the TAO details through SMS or the Mobile application.
• HYPE LUXURY endeavors to connect you with a TAO, subject to TAO availability for requested transportation services.

Your use of this Website, Application, and Services is governed by the following terms:

THE COMPANY DOES NOT PROVIDE AIR CARRIER SERVICES AND IS NOT A REGISTERED AIR CARRIER. IT IS THE RESPONSIBILITY OF THE THIRD-PARTY AIR CARRIER CHARTER OPERATOR ("OPERATOR") TO OFFER AIR CHARTER SERVICES, WHICH MAY BE SCHEDULED THROUGH THE APPLICATION OR SERVICE. THE COMPANY PROVIDES INFORMATION AND A PLATFORM TO OBTAIN SUCH THIRD-PARTY AIR CHARTER SERVICES.

By using this website and/or Mobile Application or the service through Customer Care, you acknowledge that HYPE LUXURY is not a transport services provider but a technology enabling platform that facilitates access to TAO services. HYPE LUXURY assumes no responsibility or liability for any charter services provided by third parties. By using the Services and booking a flight, you authorize HYPE LUXURY to enter into a charter contract with the TAO as your agent.

The content on this website is for general information purposes only and is subject to change without notice. Unauthorized use of this Website may result in a claim for damages and/or be deemed a criminal offense.

The service statements on this Website are for general descriptive purposes only. The information contained herein should not be construed as an offer to sell or a solicitation to purchase any of our Services. Additionally, not all services may be available in every state.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

The Website may contain links to other third-party sites, each with its own separate terms and conditions. Accessing and using these interactive sites will require acceptance of their respective terms and conditions.

You agree to use the Website only for lawful purposes, refraining from actions that compromise its security or interfere with its accessibility. Unauthorized modification or access of the content is prohibited.

You agree not to:

• Access, monitor, or copy any content or information on the Website without express written permission;
• Violate any restrictions in place to prevent access to the Website;
• Take actions that burden the www.gohype.in / www.hype.luxury infrastructure unreasonably;
• Deep-link to any part of the Website without express written permission.
• Not to copy our design, content or any other material and convert them using AI tools (CHATGPT) or manually

Our Privacy Policy governs the collection, use, and disclosure of your personal information and is incorporated into these Terms and Conditions. By providing your personal details and using our Website, you consent to our Privacy Policy.

You are granted limited permission to access and use this site for personal purposes. However, you are prohibited from reproducing, duplicating, selling, or exploiting any part of the site for commercial purposes without our express written consent. Additionally, proprietary information of www.gohype.in / www.hype.luxury and its affiliates may not be used without permission.

You are responsible for ensuring the security of your electronic communications and content sent from your computer to us. While we strive to maintain uninterrupted Website availability, we cannot guarantee against interruptions or errors due to internet connectivity issues.

When using this Website, you are responsible for maintaining the confidentiality of your account and restricting access to your computer. You must promptly update any changes to your account information. We reserve the right to refuse service, terminate accounts, remove/edit content, or cancel bookings at our discretion.

Customers/passengers are expected to behave reasonably while utilizing TAO services, refraining from actions causing discomfort, inconvenience, damage, or injury to the crew. Measures may be taken, including disembarkation, to prevent continuation of such conduct. Customers are encouraged to take full responsibility for their items, as TAO is not liable for lost or damaged items.

All calls made to Customer Care are recorded for quality and training purposes. Customers/passengers must adhere to reasonable conduct standards, with HYPE LUXURY/TAO reserving the right to deny boarding to those displaying unsafe behavior or under the influence of alcohol.

In situations endangering the aircraft, passengers, or property, or obstructing crew duties, TAO reserves the right to take necessary measures, including restraint, and may prosecute for offenses committed on board.

Visitors may post content on the Website, provided it complies with guidelines. We reserve the right to remove/edit content but do not regularly review posted content.

By posting content, you grant us a non-exclusive, royalty-free right to use, reproduce, modify, adapt, publish, and display such content. You must own or control all rights to the content posted and indemnify us for any claims resulting from said content.

By clicking the 'I Agree' button, you consent

In the event of the cancellation of the original flight, all bookings for promotional and ferry flights will be automatically cancelled.

Flight quotes provided by HYPE LUXURY ("Flight Quotes") are subject to aircraft and crew availability, as well as owner approval. These quotes are based on information supplied by the Operator, and while every effort is made to ensure accuracy, HYPE LUXURY does not guarantee it. Customers acknowledge that Flight Quotes can change before receiving a booking confirmation, and HYPE LUXURY is not liable for such changes.

Flight Quotes may not cover certain additional fees such as special catering, ground transportation, flight phone usage, flight internet (Wi-Fi) usage, aircraft damage, pet-related fees, or cleaning/maintenance fees due to excessive use. Any significant changes requested by the customer may result in additional costs, which the customer is responsible for.

Watch hour extension charges may apply and will be specified either at booking or at a later time if additional services are added. Unless otherwise instructed, charges for additional expenses are payable pre-flight.

For services booked through www.gohype.in / www.hype.luxury, payment is charged to the customer's credit/debit card/bank transfer before confirmation. If HYPE LUXURY cannot provide the service for any reason, the customer will be notified electronically, and the payment will be refunded.

Please note that prices on the website are quoted in Dollar/INR currency. The actual amount charged to the customer's credit card will be in their card's currency at the time of billing.

Any special requests regarding booking or travel itinerary will require a customized quote, which may include special permission charges and airport taxes.

All payments to TAO are exclusive of statutory taxes. If taxes change after booking, the customer is responsible for the difference. Corporate customers or individuals subject to income tax audit must deduct TDS at 2% and provide the necessary documentation.

Please note that all quoted charter prices are subject to adjustment based on real-time aviation fuel fluctuations. Even if the itinerary is fully planned and confirmed, the company reserves the right to invoice the client for any fuel surcharges incurred during or immediately following the completion of the trip.

Quoted prices cover standard services only. Additional costs—including but not limited to excess luggage handling, de-icing, ground transportation, special catering requests, or other incidental charges—may apply. These supplementary charges will be invoiced to the client before, during, or after the completion of the trip.

Payment Schedule:

• An initial flight reserve amount of 50% of the total amount must be paid immediately to reserve a flight.
• The balance payment for a booking must be made within 24 hours via NEFT/RTGS or another preferred mode of payment specified by HYPE LUXURY. Failure to do so will result in cancellation, with applicable charges deducted from the reserve amount.

Final Invoice:

• HYPE LUXURY will send a final invoice detailing all incurred charges after the flight or upon receipt of additional service charges from the Operator. Any outstanding amounts are subject to interest if not paid within five (5) days.
• If a payment is rejected, the customer is responsible for reimbursing HYPE LUXURY for any associated fees.

Cancellation or modification of flights is subject to HYPE LUXURY's airline cancellation policy or the terms outlined below. Customers must familiarize themselves with the refund policy outlined below prior to booking.

Under a standard cancellation policy in private aviation, refunds are typically not available—whether for the initial advance or the full payment—given the nature of the business and the commitments involved.

In India, a standard force majeure clause under the Indian Contract Act, 1872 (Sections 32 & 56) applies to unforeseeable events beyond a party’s control—such as natural disasters, war, riots, or government actions—that make contract performance impossible. In such cases, a refund may be issued, typically after certain deductions by the operator. The exact outcome can vary depending on the specifics of each trip.

Cancellation of a flight by HYPE LUXURY due to reasons such as weather, technical issues, or regulatory restrictions may entitle the customer to alternative arrangements, subject to availability.

In case of cancellation or rescheduling of a flight, HYPE LUXURY is not liable for any resulting loss or damage.

Aircraft owner approval is required for each booking. If approval is not granted, HYPE LUXURY will attempt to adjust the terms or find a replacement aircraft, with potential surcharges applicable.

Empty Leg Cancellation:

Empty Legs may be cancelled at any time without notice due to various reasons, with no obligation for HYPE LUXURY to provide a replacement aircraft or refund. Customers are only liable for the price paid for the cancelled Empty Leg.

Empty Leg Flights:

Discount offers on Empty Leg Flights are subject to specified terms and conditions and may be modified or withdrawn without notice.

Flight schedules are fixed, and requests for schedule changes will not be accommodated.

All payments for Empty Leg Flights are due at the time of booking and are non-refundable except as per the cancellation policy.

Customers must adhere to the Flight Itinerary provided by HYPE LUXURY. Failure to arrive at the aircraft prepared for departure at the scheduled time may result in a missed flight.

If a customer misses a flight, they are responsible for making alternate arrangements. HYPE LUXURY may assist in making alternate arrangements at an additional cost.

Customers will be charged for missed flights according to the terms and conditions of the confirmation.

Customers agree to defend, indemnify, and hold harmless Owner/Website and its affiliates from any claims, damages, costs, liabilities, and expenses arising from User Content, conduct, or violation of these Terms and Conditions.

HYPE LUXURY, its officers, directors, agents, and affiliates are not liable for indirect, special, incidental, consequential, or punitive damages arising from the use of the site or services.

The company reserves the right to cancel or delay flights, alter routes, or change aircraft type without liability.

• Termination: HYPE LUXURY may terminate access to the website at any time. Surviving provisions continue after termination.
• Force Majeure: HYPE LUXURY is not liable for acts beyond its control without any refund
• Access: Users are responsible for complying with applicable laws.
• Complaints: Complaints can be emailed to care@hype.luxury.
• Insurance: Operators are responsible for liability insurance.
• Modification of Services: HYPE LUXURY may modify or discontinue services.
• Modification of Terms: Terms may be changed at any time without notice.
• Choice of Law & Jurisdiction: These Terms are governed by Indian law, with jurisdiction in Bengaluru.
• No Waiver: Failure to enforce any provision does not waive rights.
• No Third-Party Rights: These Terms do not create rights for third parties.
• Entire Agreement & Severability: These Terms constitute the entire agreement and are severable.
• Assignment: Rights and obligations may not be assigned without consent.
• Notices: Notices may be sent to the registered office.
• Dispute Resolution: Disputes are subject to arbitration in Bengaluru.
• Feedback: Feedback can be submitted to care@hype.luxury.
• Contact Information: For questions or suggestions, contact care@hype.luxury.