Legal

Terms and conditions. Choose a service and region to see the terms that apply.

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Chauffeur-driven services

Reservations are made via our app/website based on preferred vehicle and journey type.
Expenses: Taxes, tolls, and parking are the customer's responsibility. Calculations are "Garage to Garage."
Damages: Customers must fully reimburse any vehicle damage to restore it to operational status.
Transfers: Verify with us if your trip includes airport pickup/drop-off, as these are distinct from local/outstation rides.

Conduct: Chauffeurs adhere to RTO laws. Coercing rash driving or abusing staff is strictly prohibited.
Occupancy: Exceeding legal passenger limits results in immediate return to the garage without a refund.
Safety denials: Chauffeurs may refuse service due to alcohol, food hazards, or threats to vehicle features.
Illegal activity: Carrying drugs, firearms, or engaging in crime ends the journey immediately.
Limits: Maximum daily usage is 12 hours or 300 km. We reserve the right to stop for safety of staff and car.

Requirement: Minimum 30 years old with a valid license held for at least 7 years.

Documents: Provide license and identity proofs (Aadhaar/Passport) via email during booking. Only the named customer may operate the vehicle.
Delivery: We do not allow garage pickups; our crew handles delivery/pickup for a fee deducted from the deposit.
Mileage: Includes 150 km per day; additional distance is billed extra.
Deposit: Amounts vary by model. Refunds typically process in 15–30 business days but may take longer for interstate rentals or damage assessments.

Inspection: Customers must record any pre-existing damage at delivery; later claims are not valid.
Insurance: Cars are bumper-to-bumper insured, but damage costs are first recovered from the security deposit.
Speed: Capped at 100 km/hr; over-speeding incurs a ₹1,500 fine per instance.
Prohibitions: No smoking/drinking inside. Pets, towing, racing, or commercial use are strictly forbidden.
Parking: Street parking is not allowed. GPS tracking monitors for abandoned vehicles or unauthorized stops.
Fuel: Operates on a "Full Tank to Full Tank" basis at the customer's expense.

Liability: Repair or replacement costs for punctures, sidewall abrasions, or misuse are recovered from the deposit.
Assessment: Our team performs a detailed tyre inspection upon return, utilizing photographic evidence for any identified issues.

Notice: Must be sent via email between 10 AM – 7 PM, at least 4 hours before the scheduled start.
Fees: Cancellations under 24 hours incur 100% charges; others incur 50%.
Bulk bookings: Public/private event cancellations may involve a 100% fee and up to a 6-month refund wait.

Scope: Provided within city limits only, subject to availability for mechanical errors.
Breakdowns: If a failure occurs outside city limits, a replacement is not provided, and full rental fees still apply.

Tracking: We use virtual boundaries to optimize safety and routing. By using the service, you consent to location data collection.
Tampering: Manipulating or disabling geo-fencing technology may lead to immediate termination and legal action.

Release: The user indemnifies Hype against all property loss, third-party injuries, or deaths occurring during the rental.
Legal Responsibility: Under the Motor Vehicles Act (1988), the user is liable for all traffic offenses, challans, and penalties.

Risk: Services are used at the customer's sole risk. Hype disclaims all warranties regarding suitability or merchantability.
Visuals: Car colors may vary from website images, which are for design purposes only.
Pricing: We reserve the right to cancel bookings if technical errors lead to incorrect pricing on the platform.

See also our Privacy policy, or write to us.