Eligibility

Should be of minimum 18 years and above. - Children below the age of 18 can't travel alone and must be accompanied by an adult at all times.

Booking Process:

• Booking will be made on the App based on Journey as well as the type of car preferred.
• All Tolls, Taxes and Parking Fees are borne by the customer. All distance and time are calculated from Garage to Garage. Any damages to the vehicle either temporary or permanent, done by the customer will be fully reimbursed by the customer to the extent that the vehicle is fully back up into operation.
• Airport transfers are not part of the outstation/local trips. Please verify with us if you are planning Airport pickup/Drop off service.

Customer Responsibilities:

• Our chauffeurs will drive cars as per the legal RTO regulations put forth in each city with respect to speed, routes and style of driving.
• Influencing the chauffeur to drive rashly, at high speed or abusing our chauffeurs in any way is strictly prohibited. All complaints must be directed to Hype at any point in time before, during or after the journey.
• Adding more passengers than the legal limit is strictly not allowed and the vehicle will simply return to the garage in such cases without any refund.
• Our chauffeurs will have full authority to deny boarding to customers in case of any alcohol, food and drink or any other potential hazards to the safety and features of the vehicle or journey. He may simply return to our office without informing us in such cases.
• Carrying illegal Firearms, ammunition, drugs or any other illegal activities is prohibited and the journey shall be discontinued and the vehicle returned the moment it is found out.
• Customers will be responsible for any damage that may occur to the car or chauffeur if they influence the chauffeur to drive/do things that are not in the purview of the agreed plan/trip/contract.
• In Chauffeur driven cars, maximum driving duration is for 12Hrs and 300 Kms only (whichever occurs first). We reserve the right to stop the journey as it is not good for either the chauffeur nor the car for prolonged journeys.
• Our chauffeurs must be treated with respect, dignity and humility. Abusing them in any manner might lead to legal action against the customer.
• In case of any questions or complaints please reach out to us at care@hype.luxury or call us on +91.80.471.88896.

Replacement of Vehicle:

• Replacement Vehicle shall be provided within city limits only (subject to availability of similar segments in the city). This is only for such cases where a vehicle develops mechanical error and restrains the user from its use. In a case where a vehicle develops such an error outside the city limit, a replacement vehicle will not be provided and amount equivalent to the agreed rental will be charged. Company decisions related to replacement vehicles will be final.

Indemnity:

• The User hereby releases and agrees to indemnify Hype from and against any liability for loss or for damage to any property (including costs relating thereto) left, stored or transported by the User or any other person in or upon the vehicle before or after return of the vehicle.
• The User shall be solely responsible for and shall keep Hype fully indemnified against any loss, theft, damage, costs, accident or injury (including death) to persons or property, including loss, theft, damage, accident of the vehicle, accruing in connection with the vehicle or as a result of the negligent use thereof and against any breach of obligation by the user of the vehicle.
• The User shall keep Hype fully indemnified including its directors, employees and shareholders against all losses, liabilities, costs, actions, claims, any fines or penalties imposed (Losses) in respect of these Terms and Conditions or arising out of or in connection with use of the vehicle including Losses on account of any third party liability, damage to the vehicle, accidents, illegal use of the vehicle, misrepresentation or breach of its obligations by the user.
• The User hereby acknowledges that for the purposes of the Motor Vehicles Act, 1988, the User shall be liable in respect of the vehicle for any of the offences which may be committed under the applicable law and for any liability with respect to the use of the vehicle including but not limited to any challans, penalties, third party liability, accidents and the User shall indemnify against any losses, damages, costs and liabilities etc., in this regard.

Disclaimer:

• The User acknowledges that the use of the Services is at his sole risk. Hype disclaims all representations and warranties of any kind, whether express or implied, as to condition, suitability, quality, merchantability and fitness of the services offered by it.
• Hype shall not be responsible or liable for any loss or damage, however caused or suffered by the User arising out of the use of the services or due to Hype's failure to provide the services at all, for any reason whatsoever whether or not beyond the control of Hype.
• Please note that black cars are featured for the design purpose only. The actual colours of the cars may vary.

Eligibility

• Minimum age to drive our cars is 30 years.
• Should have at least 7 years of having a valid driver's license.

Booking Process

• We request you to send your Driver License and Aadhaar copies by email to us before the date of journey and at the time of booking. The customer is expected to provide copies of Aadhar card and a valid driving licence in order to book the vehicle, in case of Indian Nationals. In case of Foreign Nationals, they should provide an International driving permit, residence proof of stay in India, and a copy of Passport. The customer in whose name the booking has been made is solely responsible for allowing anyone else other than him/her to use the vehicle. Hype considers it to be a breach of contract and will not be responsible for any claims made by the customer.
• We don't allow car pick-ups and drop-offs from our garages for security reasons. Our Operations crew will handle delivery and pickup, and this service is chargeable and will be deducted from the deposit amount.
• Prices are calculated based on the destination discussed at the time of booking. Any changes need to be shared with us in advance, and may impact the prices and other RTO regulations.
• Per day, 150 Kms is allowed and additional kilometers are charged at an extra cost.
• A security deposit will be charged for self-drive car rentals. The deposit amount varies based on the car model. Refunds may take 15–30 working days after the provisional refund statement is prepared. However, this period may be extended in cases of bulk bookings or interstate rentals. The refund will be initiated only after a complete evaluation of the car and verification through GPS tracking. In case of any damages, the refund process may take additional time. If the car is overspeeding, damaged, or involved in any kind of dispute or negotiation, the refund timeline may be further extended, as the company will need to obtain necessary clearances from relevant authorities and operations teams.

Customer Responsibilities

• It is the customer's responsibility to inspect the vehicle and report/record damages at the time of taking the delivery of the car. Any complaints later on will not be entertained.
• All cars are insured bumper to bumper for the safety of the individual, third party, and the vehicle. The insured amount varies from vehicle to vehicle, but it is usually high.
• Any damages, internal or external, will be first recovered from the customer's safety deposit. If the damage cost exceeds the deposit, the customer will have to pay the additional amount. The decision to apply for insurance in such matters lies with the provider, and Hype cannot interfere in that matter. You as a customer agree to this condition.
• Maximum speed legally allowed is 100 Kms/Hr and over speeding may result in a penalty of Rs. 1500 per offense.
• No alcohol, drinking, or smoking is allowed inside our luxury fleet. If the vehicle is not returned in a clean condition, cleaning charges will be applicable.
• All local taxes, tolls, parking tickets, and traffic violations are to be paid by the customer. Any serious traffic violations may attract an additional fine for jeopardizing public safety.
• Fuel is to be borne by the customer. All rides are Full Tank to Full Tank. Fuel at actuals will be charged if the tank is not full upon return.
• Any damage-related expenses will be completely borne by the customer at the time of return. These will be either deducted from the deposit or billed separately if the amount exceeds the deposit.
• Causing damages will attract additional charges for downtime, as the vehicle may become unusable for other customers and cause loss of revenue to the company.
• We require the complete address where the car will be parked. Street-side parking is not allowed and will be detected by our GPS system and may attract penalties.
• Cars cannot be abandoned on the road or anywhere without duly informing Hype and taking approval. This may result in the security deposit being impounded and further legal action for negligent behavior.
• Failing to return the car as per the agreed schedule may result in a runtime penalty, which may completely deduct the entire safety deposit amount for causing loss of booking and hindrance in administrative work.
• The company does not allow the vehicle to be used to carry pets, goods, or any other object which can damage the upholstery or any part of the vehicle. In such an event, the user will be charged for the actual cost of repairing or cleaning the vehicle.
• Carrying illegal firearms, ammunition, drugs, or engaging in any other illegal activities is strictly prohibited. The car cannot be used for towing, teaching driving, racing, speed testing, leasing out to others, or for commercial purposes.
• You should not carry more passengers than the number of seat belts in the vehicle or more than what is authorized in the vehicle’s registration documents.
• In case of wrong fueling (e.g., petrol in a diesel car or vice versa), the customer will bear the cost of all damages, including a minimum of two days’ rental charges as demurrage. This is not covered by insurance.

Tyre Damage Coverage

• The cost of repair or replacement for any tyre damage incurred during the rental period will be completely recovered from the deposit. This includes damage such as punctures, cuts, sidewall abrasions, bulges, or any issues caused by misuse, negligence, or driving conditions.

Assessment and Charges

• Upon return of the vehicle, our team will conduct a thorough inspection of the tyres. If any damage is identified, the customer will be informed immediately, and a detailed assessment, including photographs, will be shared.
• The charges will be calculated based on the current market rate for repairs or replacement, as applicable.

Customer Responsibility

• We encourage our customers to inspect the vehicle, including tyres, before starting their journey to ensure any pre-existing issues are documented.
• Customers are advised to avoid driving on uneven terrain, at high speeds, or under conditions that may put unnecessary stress on the tyres.
• By adhering to this policy, we aim to maintain the safety and quality of our vehicles while providing a fair and consistent approach to handling tyre damages. Should you have any questions or require further clarification, please contact our support team.

Replacement of Vehicle

• A replacement vehicle shall be provided within city limits only, subject to availability of similar vehicle segments. This is applicable only when the original vehicle develops a mechanical error that prevents its use. If the breakdown occurs outside city limits, a replacement will not be provided, and the full rental amount will still be charged. All decisions related to replacement vehicles will be final and at the discretion of the company.

Indemnity

• The user hereby releases and agrees to indemnify Hype from and against any liability for loss or damage to any property (including related costs) left, stored, or transported in or upon the vehicle before or after its return.
• The user shall be solely responsible and shall keep Hype fully indemnified against any loss, theft, damage, costs, accidents, or injuries (including death) to persons or property in connection with the vehicle or due to its negligent use, and against any breach of obligations by the user.
• The user shall indemnify Hype, including its directors, employees, and shareholders, against all losses, liabilities, costs, actions, claims, fines, or penalties arising from or in connection with the use of the vehicle. This includes third-party liabilities, damage to the vehicle, accidents, illegal use, misrepresentation, or breach of obligations.
• The user acknowledges that under the Motor Vehicles Act, 1988, they shall be liable for any offenses committed with the vehicle and for any resulting penalties, challans, accidents, or third-party liabilities. The user shall indemnify Hype for any losses or damages arising in this regard.

Disclaimer

• The user acknowledges that the use of the services is at their own risk. Hype disclaims all warranties, express or implied, regarding the condition, suitability, quality, merchantability, and fitness of the services offered.
• Hype shall not be responsible for any loss or damage suffered by the user due to the use of the services or due to any failure by Hype to provide the services, whether or not it was within Hype’s control.
• Please note that black cars are featured for the design purpose only. The actual colours of the cars may vary.

Eligibility

• Should be of minimum 18 years and above. - Children below the age of 18 can't travel alone and must be accompanied by an adult at all times.
• For Self Driven cars, refer the self drive terms and conditions.

Booking Process:

• Cars are issued to the person who contacts and sends details to Hype. If at any point in time we find that the car is being driven by a different person or used for a different purpose, we may cancel the trip abruptly and recall the car without any refunds.
• We reserve the right to refuse bookings or on-boarding of customer without any explanation as per our safety and security standards even if the booking has been received
• Customer name used in the Booking invoice will finally be responsible for all T&C mentioned here in order to return the car in the condition given.
• Since Hype is an online company there may be times when our technical team may be conducting online tests. During such times the values/ prices/ details of the fleet may be completely different from the actual ones, in such cases if there is any booking made by the customer on such fleet will be cancelled immediately with complete refund

Cancellations

• Any cancellation/modification to be informed only via email between 10am to 7pm on all working days and minimum 4 hours prior to the scheduled time
• Any cancellation under 24hrs of the scheduled time will attract 100% charges Standard cancellation charges until last 24hrs of scheduled time will be 50%
• Payment Gateway charges are not refunded on any platforms for any type of booking cancellations
• When the customers intended program/event gets cancelled by the respective event organization/individuals, Hype will not be considering them as reasons to consider any special cancellation policy applicable for that booking. In such cases refund may take upto 6 months after the finalization of the refund amount.
• When bulk bookings are made well in advance for any public/private events where Hype and/or its vendors are also providing fleets to that program either jointly or independently, the cancellation charges will be higher upto 100% cancellation fee. In such cases refund may take upto 6 months after the finalization of the refund amount.

Customer Responsibilities

• All of our chauffeurs are COVID19 vaccinated and have been trained on professional etiquettes and standards of customer interaction.
• All cars are subject to availability and in as is condition.
• We usually have a good mix of latest and previous generation cars in the fleet. We strive to send you the latest editions based on availability but can't guarantee new or latest models always. If you have specific requirements for certain models, please call us and specify the requirement so that we can explore the serviceability.
• Safety of our vehicle, chauffeur and passenger is utmost important to us. In case if we feel the contractual terms or safety standards are compromised for whatever reason, we may recall the car and chauffeur unconditionally. Refunds are subject to further evaluation of the situation.
• In case of any communal riots, natural disaster or any other threats that our chauffeurs encounter during the trip, we may call back the car without prior notice to the customer
• In case if the car is used for any illegal activities, the customer will be completely responsible for the entire issue including the compensation to us.
• Any damages caused or violation of traffic rules may result in profuse delay in refunds.

Replacement of Vehicle

• Replacement Vehicle shall be provided within a city limits only (Subject to availability of similar segments in the city). This is only for such cases where a Vehicle develops mechanical error and restrain the User from its use. In a case, where a Vehicle develops such error outside the city limit, replacement Vehicle will not be provided and amount equivalent to agreed rental will be charged. Company decisions related to replacement vehicles will be final.
• Whenever a required car becomes unavailable due to operational reasons, another car of the same category or in the next level will be provided.

Indemnity

• The User hereby releases and agrees to indemnify Hype from and against any liability for loss or for damage to any property (including costs relating thereto) left, stored or transported by the User or any other person in or upon the Vehicle before or after return of the Vehicle.
• The User shall be solely responsible for and shall keep Hype fully indemnified against any loss, theft, damage, costs, accident or injury (including death) to persons or property, including loss, theft, damage, accident of the Vehicle, accruing in connection with the Vehicle or as a result of the negligent use thereof and against any breach of obligation by the user of the Vehicle.
• The User shall keep Hype fully indemnified including its directors, employees and shareholders against all losses, liabilities, costs actions, claims, any fines or penalties imposed ( Losses ) in respect of these Terms and Conditions or arising out of or in connection with use of the Vehicle including Losses on account of any third party liability, damage to the vehicle, accidents, illegal use of the Vehicle, misrepresentation or breach of its obligations by the User.
• The User hereby acknowledge that for the purposes of the Motor Vehicles Act, 1988, the User shall be liable in respect of the Vehicle for any of the offences which may be committed under the applicable law and for any liability with respect to the use of the Vehicle including but not limited to any challans, penalties, third party liability, accidents and the User shall indemnify against any losses, damages, costs and liabilities etc., in this regard.

Geo-Fencing Technology

• Company utilizes geo-fencing technology as part of its mobility services. Geo-fencing involves the use of virtual boundaries or geographic areas to enhance the functionality and safety of our services.

Location Data Collection

• By using our mobility services, you acknowledge and consent to the collection and processing of location data associated with your device. This data is collected to facilitate service provision, optimize routes, improve safety measures, and enhance overall user experience.

Geo-Fenced Zones

• We may establish specific geo-fenced zones to regulate the operation of our services, including designated pick-up and drop-off areas, restricted zones, or other relevant areas for service management purposes.

Compliance with Geo-Fencing Restrictions

• As a user of our mobility services, you agree to comply with all geo-fencing restrictions and guidelines set by Company. This includes adhering to designated pick-up and drop-off locations, avoiding restricted areas, and following any specific instructions provided through our application or communication channels.

Notifications and Alerts

• Our application may provide notifications and alerts to inform you about geo-fencing restrictions, updates, or changes to the designated zones. It is your responsibility to review and acknowledge these notifications to ensure compliance.

Safety and Security

• Geo-fencing technology is employed to enhance the safety and security of our services. However, it is important to note that the accuracy and reliability of location data may vary based on external factors such as GPS signal strength and device capabilities. While we strive for accuracy, we cannot guarantee uninterrupted or error-free service in all circumstances.

Prohibited Actions

• You agree not to tamper with, manipulate, disable, or circumvent the geo-fencing technology implemented by the Company. Any attempts to do so may result in the termination of your access to our services and may also be subject to legal action.

Limitation of Liability

• Company shall not be held liable for any damages, losses, or injuries arising from the use of geo-fencing technology, including inaccuracies in location data, reliance on notifications or alerts, or non-compliance with geo-fencing restrictions.

Modification of Geo-Fencing Clause

• Company reserves the right to modify or update this geo-fencing clause in the Terms and Conditions at any time. Any changes will be communicated through appropriate channels, and your continued use of our services following such changes constitutes acceptance of the modified terms.

Geo-fencing and Limitation of Services Availability

• Company provides the mobility services only in the location mentioned on our platform but can't claim that it will always be able to provide service in those locations. Company is also not responsible or obligated to provide any services other than the mentioned locations globally. Company may or may not show its interest to provide service in any areas of its operation or to support or to encourage or find out similar services where it is not operating. This is applicable uniformly to all the customers that are current, past or future. In case if the customers drive or fly or sail to the locations that are not prescribed in the contract without notifying the company and taking explicit permission, they will be responsible fully for their actions and consequences.

Pricing Disclaimer

• At Hype Luxury, we strive to maintain accurate and transparent pricing. However, due to internal system upgrades or testing, occasional errors may occur. In such cases, all bookings will be carefully reviewed, and Hype reserves the right to cancel any reservation where the online price is not aligned with our business model. We appreciate your understanding and remain committed to delivering exceptional service.

Disclaimer

• The User acknowledges that the use of the Services is at his sole risk. Hype disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness of the Services offered by it.
• Hype shall not be responsible or liable for any loss or damage, however caused or suffered by the User arising out of the use of the Services or due to Hype's failure to provide the Services at all, for any reason whatsoever whether or not beyond the control of Hype.